Comprehensive Guide for Migrants Working in Aged Care in New Zealand
Welcome to New Zealand’s Aged Care Sector
New Zealand is proud of its diverse and inclusive workforce that supports the well-being and dignity of our older population. Migrants play a vital role in the aged care sector, helping to deliver compassionate and professional care to older people across the country. We understand that moving to a new country can be challenging, and adjusting to a new workplace culture takes time. This guide is designed to provide you with essential information, practical advice, and useful resources to help you settle into your aged care role confidently and successfully.
Understanding the Aged Care Sector in New Zealand
The Ageing Population and Demand for Care
New Zealand’s population is experiencing significant demographic changes. By 2036, it is estimated that nearly 23% of New Zealanders will be aged 65 or older—up from approximately 15% today. This growth means there will be an increasing demand for aged care services ranging from home-based support to full-time residential care in rest homes and hospitals.
Types of Aged Care Services
- Home-based support: Many older people prefer to live independently in their own homes while receiving assistance with daily activities such as meal preparation, personal hygiene, medication management, and mobility support.
- Residential care facilities: These include rest homes, retirement villages, and geriatric hospitals catering to people who need more intensive care or supervision, often 24 hours a day.
- Specialist care: Some facilities provide dementia-specific or rehabilitation services.
- Pet-friendly environments: Recognizing the emotional benefits of pets, some aged care homes allow residents to keep their pets.
Workforce Size and Composition (2024)
- Home-based care roles: Approximately 18,000 people now work in home-based care roles across New Zealand.
- Residential aged care caregivers: Around 25,000 caregivers are currently employed in residential aged care facilities, reflecting ongoing sector growth.
- Aged care nurses: About 5,800 nurses are working in aged care facilities, providing essential clinical oversight and expertise.
Note: These figures reflect sector expansion in response to New Zealand’s ageing population and increased demand for aged care services.
Common Tasks and Responsibilities in Aged Care Roles
Your role as an aged care worker may involve a wide variety of tasks aimed at enhancing the quality of life for older people. These tasks can be grouped into four main categories:
| Type of Support | Detailed Examples and Description |
|---|---|
| Wellbeing Support | Observing and reporting any changes in health or behaviour; assisting with medication schedules; encouraging physical therapy exercises; supporting mental health through social engagement. |
| Mobility Assistance | Helping residents move safely around their homes or facilities, supporting walking exercises, and using lifting equipment correctly to prevent injury. |
| Personal Care | Assisting with showering, toileting, grooming, oral hygiene, dressing, and continence care with respect for privacy and dignity. |
| Daily Living Activities | Preparing nutritious meals according to dietary needs; feeding residents who require help, maintaining cleanliness of living areas, and shopping or running errands if required. |
Your employer will provide specific training on how to carry out these tasks safely and effectively.
Working in a Multicultural Environment
New Zealand is known for its cultural diversity. You may find yourself caring for people from many different cultural, ethnic, and religious backgrounds. This diversity enriches your work but also requires sensitivity and understanding.
- Cultural competence: Learn about the customs, languages, dietary preferences, and beliefs of the people you support.
- Communication: Clear and respectful communication is vital. Some residents may have limited English skills; using simple language or non-verbal cues can help.
- Employer support: Many organizations offer cultural awareness training to assist you in providing culturally appropriate care.
Professionalism and Respectful Care
As an aged care worker, it is essential to maintain high standards of professionalism at all times:
- Always treat residents with respect, kindness, and patience.
- Maintain confidentiality about residents’ personal information.
- Set clear professional boundaries to protect both your well-being and that of the people you care for.
- If you feel uncomfortable with any task or situation, discuss it promptly with your supervisor.
Qualifications, Registration, and Training Requirements
Overseas Qualifications Recognition
If you have qualifications from another country:
- Check with the New Zealand Qualifications Authority (NZQA) whether your qualifications are recognized here.
- Some roles require you to complete an assessment or bridging course to meet New Zealand standards.
Mandatory Registration for Certain Roles
- Nurses must register with the Nursing Council of New Zealand.
- Physiotherapists must register with the Physiotherapy Board.
- Occupational therapists must register with the Occupational Therapy Board.
Registration ensures that practitioners meet local competency standards and practice safely.
Training Opportunities for Aged Care Workers
- Employers often a support workers to gain formal qualifications through NZQA-accredited courses.
- Training includes both theoretical learning and practical on-the-job experience.
- Organizations like Careerforce offer nationally recognized training programs tailored for aged care workers.
- Continuous professional development helps you stay updated with best practices.
Working Conditions: What You Can Expect
Pay Rates (as of December 2019)
- Registered nurses typically earn a median hourly rate of $30.00.
- Care/support workers earn at least $20.50 per hour; wages increase with additional experience or qualifications.
Hours of Work
- Full-time work usually involves 30–40 hours per week.
- Part-time work generally means 10–30 hours per week.
- Casual work offers variable hours without guaranteed regular shifts.
Workplace Settings and Hours
- Residential care facilities often operate 24/7, so shifts can include nights, evenings, weekends, and public holidays.
- Home care workers usually work between 6am and 8pm but may also have weekend shifts.
- For home care roles, having a valid driver’s license and reliable vehicle is important because travel between clients’ homes is required. Employers typically reimburse travel expenses.
Your Employment Rights: What You Should Know
Employment Agreement
You must have a written employment agreement detailing:
- Your job title and duties
- Pay rate
- Work hours
- Leave entitlements
- Other terms and conditions
Minimum Wage and Breaks
- You are entitled to at least the minimum wage set by law.
- You should receive paid rest breaks (usually 10–15 minutes every 2–4 hours) and unpaid meal breaks (30 minutes or more).
Leave Entitlements
| Type of Leave | Description |
|---|---|
| Annual Leave | At least 4 weeks paid leave after completing 12 months’ employment |
| Sick Leave | At least 5 days paid sick leave per year after 6 months |
| Bereavement Leave | Up to 3 days paid leave for the death of close family members |
| Parental Leave | Up to 22 weeks paid leave available if you meet eligibility criteria |
| Domestic Violence Leave | Up to 10 days paid leave annually if you experience domestic violence |
| Public Holidays | Paid if normally scheduled to work; if working on a public holiday, you receive extra pay |
Fair Treatment at Work
Employers must by law treat employees fairly and follow proper procedures if disciplinary action is needed. If you believe your rights are being violated, seek advice from your union or Employment New Zealand.
Unions: Your Support Network
Joining a union can provide
- Advice about employment rights
- Representation in disputes
- Access to training opportunities
- Support networks with other migrant workers
Popular unions representing aged care workers include
- E tū (a large union representing various industries)
- New Zealand Nurses Organisation (NZNO)
- Public Service Association (PSA)
- Union Network of Migrants (UNEMIG)
Taxes and KiwiSaver
Taxation Basics
Before starting work:
- Obtain an IRD number from the Inland Revenue Department (IRD).
- Provide your IRD number to your employer for correct tax deductions.
KiwiSaver Retirement Savings Scheme
KiwiSaver is a voluntary savings plan to help you build funds for retirement.
- Some visa holders may be eligible to join KiwiSaver.
- Contributions are deducted from your pay automatically unless you opt out.
- Employers contribute a minimum amount as well.
Health and Safety in the Workplace
Your employer has legal obligations to provide a safe working environment.
- Training on health and safety procedures will be provided.
- Use correct lifting techniques and equipment to prevent injury.
- Report hazards or unsafe conditions immediately.
- Take regular breaks to avoid fatigue.
Tips for Success as a Migrant Aged Care Worker
- Learn English: Improving your language skills will help you communicate effectively with residents and colleagues.
- Build relationships: Get to know your coworkers and supervisors; they can be valuable sources of support.
- Ask questions. Never hesitate to seek clarification about tasks or workplace policies.
- Stay informed: Keep up-to-date with changes in laws, pay rates, or training opportunities.
- Respect cultural differences: Embrace New Zealand’s multicultural environment with openness and curiosity.
For further detailed information or specific queries related to your situation, please visit the official resource page at Working in Aged Care.
If you experience difficulties or need assistance:
- Speak openly with your employer or supervisor.
- Contact your union representative for advice.
- Use Employment New Zealand’s free services for employment rights guidance.
Welcome again to New Zealand’s aged care workforce—we appreciate your commitment to making a positive difference in the lives of older people!
